Frequently asked questions
Is Tree Roots Retreat adults-only?
Yes. Every guest must be 18 or older. There are no child rates and no exceptions for under-18s. The retreat is built around quiet, rest, and focused practice — we keep it that way for everyone who stays.
Why book direct instead of an OTA?
You get the same room at the same published rate, plus direct-booking inclusions (sauna, surfboard and bike hire, arts & craft, community events, and easier early/late requests when available). Prefer the website for planned stays; use LINE Official or WhatsApp for last-minute. We do not push OTA extras here.
How does payment work?
We take a card for guarantee at booking and charge the room at check-in. We also accept cash (THB), bank transfer, and QR PromptPay. There is no incidental pre-authorisation and no ฿2,000 card hold.
What are check-in and check-out times?
Check-in from 2pm (typically through early evening; later arrivals by message). Check-out by 12:00 noon. Early check-in or late check-out may be possible depending on availability — ask ahead, especially if you booked direct.
Can I bring children or a dog?
Children: no — adults only. Dogs: yes, well-behaved dogs under the pet policy (one dog per room, max 15kg, current rabies vaccination, ฿200/night). A separate refundable pet damage deposit applies at check-in per the pet policy — that is not a room incidental hold for non-pet stays.
Is Sati Fitness part of Tree Roots?
Sati Fitness is the gym, martial arts, and recovery studio on site at Tree Roots. Stays join at Sati rates. Class questions go to Sati (hello@satifitness.com / Sati channels). Stay logistics stay with Tree Roots.
How close are Bangkok and the beach?
Central Bangkok is about two and a half hours by road. Mae Ram Phueng Beach is a ten-minute walk. Koh Samet is a short boat ride from the Ban Phe pier for day trips if you want them.
Are you a co-living space?
Tree Roots is working toward becoming a co-living space — we mention that carefully, and will publish clearer co-living terms when they are confirmed.
How do I get in touch?
WhatsApp +66 97 953 2907, LINE Official (add from the website), email hello@treerootsretreat.com, or book on treerootsretreat.com. We typically respond within about two hours during 8am–7pm Thailand time (ICT, UTC+7).